Refund Policy

A legal disclaimer

The  explanations and information provided on this page are only general and  high-level explanations and information on how to write your own  document of a Refund Policy. You should not rely on this article as  legal advice or as recommendations regarding what you should actually  do, because we cannot know in advance what are the specific refund  policies that you wish to establish between your business and your  customers. We recommend that you seek legal advice to help you  understand and to assist you in the creation of your own Refund Policy.

Refund Policy - the basics

Having  said that, a Refund Policy is a legally binding document that is meant  to establish the legal relations between you and your customers  regarding how and if you will provide them with a refund. Online  businesses selling products are sometimes required (depending on local  laws and regulations) to present their product return policy and refund  policy. In some jurisdictions, this is needed in order to comply with  consumer protection laws. It may also help you avoid legal claims from  customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally  speaking, a Refund Policy often addresses these types of issues: the  timeframe for asking for a refund; will the refund be full or partial;  under which conditions will the customer receive a refund; and much,  much more.